So I bought this webcam a month or so ago and everything was working fine until the software automatically went out and downloaded an update. Since then none of the "features" work and you can't mute the microphone without getting an error. (error 0x80040606 to specific)
That sucks but in the world of software these things happen. Good companies, who care about customer satisfaction, figure it out quickly, release a patch or an update that fixes the problem.
Not Logitech.
Here's what happens when you're dealing with them. You go to their website, explore the troubleshooting forum, see lots of posts about the problem but few answers. Try the ones that are there, have them not work. Call (long distance) to a customer support line only to have a call center person look up the error code on the same damn forum and act like this is something new. Explain that you've done all that. Have her continue to look at the forum. Ask why Logitech doesn't have actual tech support but rather relies on the people who buy the product to solve their problems and post it online on their forum. Get no answer. Finally get "escalated" to an actual tech support person - who is supposed to call you back TODAY.
Have a week go by with no call and find a email in your junkmail from Logitech saying they thought it was easier to email rather than call - and have them paste THE SAME DAMN INFO FROM THE FORUM INTO THE EMAIL THAT HASN'T WORKED SO FAR.
Email them back - have nothing happen.
Call them back (long distance) and have them keep you on hold for 10-15 mintues and then disconnect the call 6 TIMES IN A ROW!!!!!!!!!!!!!!!!